Frequently Asked Questions

I’ve heard the term Case Manager, is it the same thing as a Care Manager?

Yes. Sometimes Care Managers are also called case managers, geriatric case managers, elder case managers, service coordinators or case coordinators.

What is a Case Manager?

A Case Manager is a professional with specialized knowledge and expertise in managing health care needs and services for persons of all ages with disabilities, chronic diseases and seniors. Our Care Managers are individuals who work with your family to evaluate your situation, identify solutions, and work with you to design a plan for maximizing your loved one’s health, safety, independence and quality of life.

Will my private insurance pay for your services?

Call your medical and long term care insurance provider(s) directly to investigate further. Most of our private care management clients pay out-of-pocket for our services.

You may qualify for our Advantage Medicaid Waiver program. Please contact us to discuss further.

Will Medicare pay for your services?

Read more here for how to pay for long-term care:http://www.medicare.gov/coverage/long-term-care.html

Medicare does not reimburse for our private Care Management services.

What will a Case Manager provide that I or my family cannot?

Case Mangers are hired to help you decrease the stress associated with caring for an aging or disabled loved one. A professional Case Manager becomes your partner in caring for your loved one. Case Managers can be hired to provide one specific service (i.e., conducting a home safety assessment or providing a list of reputable nursing homes) or they can oversee and manage all of your loved one’s health and well-being needs.

What are your fees?

Our fees vary based on your needs. We provide a list of options to help you pay for the services needed. Please call us to discuss your options.

What training and credentials do Case Managers have?

A Case Manager is a health care professional with specialized expertise and training in caring for persons with disabilities, chronic care issues and seniors. Many Case Managers have advanced degrees in social work, gerontology, nursing, psychology, or a related health and human services field.

Are your Case Managers licensed/certified?

Care Management (and Case Management) as a profession does not require licensure or credentialing. Many of our professionals are licensed in their fields of expertise. We do have licensed registered nurses and licensed clinical social workers on our team. We are proud that many of our Case Manager’s are certified.

How long am I obligated to use your services?

A written agreement will be provided to you at the beginning of our engagement and will clearly outline the terms of our service. We are available for short or long term service engagements.

How long have your organization been providing care management services?

Since 1995.

Where are you located?

We provide services throughout the state of Oklahoma with offices in Oklahoma City, Tulsa, Lawton and Elk City.

I like that you are part of the University of Oklahoma Health Science Center (OUHSC). Can you help me access other professionals in the OUHSC system?

Yes. We will do our best to help you or your loved one gain access to our wonderful health care services.

How will you communicate with me?

Many of our clients prefer telephone and/or email communication; you tell us your preference.

Do you have references I can check?

Yes, upon request. We will only provide professional references. It is our responsibility to protect the privacy and confidentiality of all of our clients.

Do you use students to deliver services or care?

No. All of our Case Managers are experienced professionals with specialized knowledge and expertise in caring for seniors and persons with disabilities. Many of our Case Managers have advanced degrees.

Is OU College of Nursing Care Management associated with OU Nursing Life Stage Solutions?

Yes. OU College of Nursing Care Management and OU Nursing Life Stage Solutions are the same organization.

Sooner Nursing: Integrity, Compassion, Excellence