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Case Management

Frequently Asked Questions

What is a Case Manager?

A Case Manager is a professional with specialized knowledge and expertise in managing healthcare needs and services for seniors and persons with disabilities. Our Case Managers are individuals who work with your family to evaluate your situation, identify solutions, and work with you to design a plan for maximizing your loved one’s health, safety, independence and quality of life.

I’ve heard the term Care Manager, is it the same thing as a Case Manager?

Yes. Sometimes Care Managers are also called case managers, geriatric care managers, elder care managers, service coordinators or care coordinators.

Will my private insurance pay for your services?

Call your medical and long term care insurance provider(s) directly to investigate further. Most of our private case management clients pay out-of-pocket for our services.

You may qualify for our Advantage program. Please contact us to discuss further.

Will Medicare pay for your services?

Read more here for how to pay for long-term care: http://www.medicare.gov/LongTermCare/static/PayingOverview.asp

Medicare does not reimburse for our private Case Management services.

What will a Case Manager provide that I or my family cannot?

Case Mangers are hired to help you decrease the stress associated with caring for an aging or disabled loved one. A professional Case Manager becomes your partner in caring for your loved one. Case Managers can be hired to provide one specific service (i.e., conducting a home safety assessment or providing a list of reputable nursing homes) or they can oversee and manage all of your loved one’s health and well-being needs.

What are your fees?

Our fees vary based on your needs. We provide a list of options to help you pay for the services needed. Please call us to discuss your options.

What training and credentials do Case Manager’s have?

A Case Manager is a healthcare professional with specialized expertise and training in caring for seniors and persons with disabilities. Many Case Managers have advanced degrees in social work, gerontology, nursing, psychology, or a related health and human services field.

Are your Case Manager’s licensed/certified?

Case Management (and Care Management) as a profession does not require licensure or credentialing. Many of our professionals are licensed in their fields of expertise. We do have licensed registered nurses and licensed clinical social workers on our team. We are proud that many of our Case Manager’s are certified.

How long am I obligated to use your services?

A written agreement will be provided to you at the beginning of our engagement and will clearly outline the terms of our service. We are available for short or long term service engagements.

How long have been providing case management services?

13 years.

Where are you located?

We provide services throughout the state of Oklahoma. Our main office is located in Oklahoma City, Ok.

I like that you are part of the University of Oklahoma Health Science Center (OUHSC), can you help me access other professionals in the OUHSC system?

Yes. We will do our best to help you or loved one gain access to our wonderful healthcare services.

How will you communicate with me?

Many of our clients prefer telephone and/or email communication; you tell us your preference.

Do you have references I can check?

Yes, upon request. We will only provide professional references. It is our responsibility to protect the privacy and confidentiality of all of our clients.

Do you use students to deliver services or care?

No. All of our Case Managers are experienced professionals with specialized knowledge and expertise in caring for seniors and persons with disabilities. Many of our Case Manager’s have advanced degrees.

Is OU College of Nursing Case Management associated with OU Nursing Life Stage Solutions?

Yes. OU College of Nursing Case Management and OU Nursing Life Stage Solutions are the same organization.

For more information visit us at: www.oulifestagesolutions.com