Introduction to Care Coordination


In today’s complex health care system, there is a need for health care professionals who are skilled in coordinating the care of patients with multiple needs. Health care professionals with care coordination skills can develop proactive plans of care with patients, provide a consistent presence during transitions in care, and assist patients to link to community resources. The purpose of this continuing education course is to introduce health care professionals to care coordination concepts and skills.

The target audiences for this continuing education course are Registered Nurses and Licensed Social Workers who work with patients with complex health issues (physiologic and/or mental health issues). Examples of such patients include elderly patients with multiple diagnoses, geropsychiatric patients, patients of all ages with developmental delays and disabilities, and patients who have complex health needs requiring multiple care providers. This course will provide an introduction to concepts that are integral to care coordination. Following completion of this course, Registered Nurses and Licensed Social Workers who wish to seek additional continuing education that will enable them to serve in the role of a Case Manager for patients with complex health needs may enroll in the OU College of Nursing’s continuing education course Professional Case Management for Nurses and Social Workers.


  1. Compare and contrast definitions and models of care coordination (Modules #1 and #3).
  2. Describe the impact of care coordination services on patient outcomes, reduced costs, and improved patient experience (Modules #1, #8, and #10).
  3. Determine populations at highest risk for poor health outcomes in order to maximize resources to mitigate that risk (Module #2).
  4. Apply effective communication techniques to interactions with patients, families, and health care team members (Module #4).
  5. Develop a realistic patient-centered plans of care that will ensure effective workflow, good use of resources, and positive patient outcomes and satisfaction (Module #5 and #10).
  6. Utilize best practices to facilitate transitions in care and mobilize community resources (Module #6, #9, and #10).
  7. Implement techniques in health coaching and patient/family engagement to achieve behavioral changes (Module #7 and #10).
  8. Use standardized measures and valid and reliable data measurement tools to determine patient outcomes, health care costs, and patient satisfaction (Module #8).


This program has been approved for 10 credit hours for Psychologists, Social Workers (CEP#20160028), Certified Prevention Specialists, Licensed Professional Counselors, Licensed Marital & Family Therapists, Case Management, Licensed Alcohol & Drug Counselors.

The University of Oklahoma Fran and Earl Ziegler College of Nursing is an approved provider of continuing nursing education by the Western Multi-State Division, an accredited approver by the American Nurse Credentialing Center's Commission on Accreditation (Certificate #UOC-0616 - Approval expires 10/01/2019).


The cost of the course is $250, and can be paid by credit card, check, or money order.


Course is open enrollment. To register online
Sooner Nursing: Integrity, Compassion, Excellence