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Technology Support

Laptop Requirements

The University strongly recommends the purchase of a new laptop computer, if possible, or the use of an existing computer no more than 1-2 years old in order to have the best possible experience with the required security tools and your academic, clinical, or research activities. Please check with HSC Office of Financial Aid about the applicability of available financial aid funds for a computer purchase. It is your responsibility to ensure that your laptop is compatible with the required hardware and software specifications, as well as the  the required security tools in order to participate in your program’s curriculum.

Microsoft Office is available for free at https://portal.office.com

The following laptop specifications are strongly recommended by OUHSC Information Technology: We advise against acquiring a Chromebook, as it will not provide the necessary compatibility with several essential software and learning management resources, such as Canvas, essential for your program's curriculum.

Platform*

Apple MacOS

Microsoft Windows

Operating System

Minimum OS: MacOS 13 (Ventura) or newer 

[standard, no additional cost on Macs]

Minimum OS: Windows 10 Education (not Home) edition [available through our license at no additional cost to enrolled students]


 

Specifications

  • i5 or i7 Intel™ or Apple M1 Processor
  • 13-15 inch display
  • Minimum 8GB RAM or greater
  • Minimum 256GB SSD Hard Drive
  • i5 or i7 Intel™ Processor (or AMD equivalent such as Ryzen 5)
  • 13-15 inch display
  • Minimum 8GB RAM or greater
  • Minimum 256GB SSD Hard Drive

Recommended Example Laptop

Apple MacBook Pro 13-inch

  • Apple M1 chip with 8-core CPU, 8-core GPU, and 16-core Neural Engine
  • 8GB unified memory
  • 256GB SSD storage
  • 13-inch Retina display with True Tone
  • Magic Keyboard
  • Touch Bar and Touch ID
  • Force Touch trackpad
  • Two Thunderbolt / USB 4 ports

 

 

Purchase at educational discount at https://www.apple.com/us-edu/store

Dell Insprion 15

  • Windows 10 Education (available at no additional cost to enrolled students at https://it.ouhsc.edu/studentservices/)
  • 11ᵗʰ Gen Intel® Core™ i5-11320H
  • Windows 11 Home
  • Intel® Iris® Xe Graphics
     
  • 16 GB Memory
  • 256 GB SSD
  • 15.6-in. display

Purchase at educational discount at

http://dell.com/dellu/ouhsc

Protecting your investment

Consider protective device such as cases, skins, keyboard covers; always carry your laptop in a protective bag or backpack.

Manufactures offer 1 year warranties against mechanical failure, but accidental damage (very common: spills, dropped, cracked screen, etc.) are not covered without an additional warranty the specifically covers this cost. Consider an extended warranty from either Dell (Windows), Apple (Mac) or 3rd-party providers like SafeWare.

QUESTIONS? Please contact the IT Service Desk at 405-325-4357 (HELP) or (888-435-7486) or servicedesk@ouhsc.edu with questions or requests for additional information.

Elsevier HESI System Requirements
Click Here for Windows Systems
Click Here for Mac OS Systems

OU Student Laptop Encryption Policy

OU policy requires that all laptops used for University business – which includes checking OU email -- must be encrypted, regardless of who owns the laptop or what operating system is installed. Health Sciences program students must encrypt their laptop computers and maintain the encryption status while enrolled as Health Sciences students.  Students must enable encryption on their laptop and upload documentation by Tuesday, January 16, 2024. Failure to comply with this policy will delay a student’s participation in academic and clinical training. Click this link to begin the process: https://www.ou.edu/ouit/studentencryption 

HOW DO I SHOW COMPLIANCE?
When you complete the steps in the link above, you will receive a confirmation email from the OU Information Technology (IT) Service Desk showing a status of “Resolved.”  Starting today, Friday, October 20, 2023, HSC students may begin uploading a PDF version of their encryption confirmation email to Complio in the new Device Encryption category. Any Health Sciences program student who has not uploaded the required documentation by Tuesday, January 16, 2024, will be deemed non-compliant in the Complio system and their participation in academic and clinical training will be delayed. To access Complio, please visit here.

WHAT IS DEVICE ENCRYPTION, AND WHAT DOES IT DO?
Device encryption is a technology that protects the contents of your laptop from unauthorized access by converting the contents into unreadable code.  Encryption provides a stronger level of protection than other security features, such as user logins and passwords.  Device encryption encrypts the entire drive and therefore users do not need to encrypt individual folders or files.

WHY IS DEVICE ENCRYPTION IMPORTANT?
The main value of device encryption is in protecting data if the device is lost or stolen.  Laptops are portable and thus more likely to be lost or stolen.  A simple log-in does not protect the data, but device encryption does.

IS DEVICE ENCRYPTION COMMON PRACTICE?
Encryption is a basic requirement for Health Insurance Portability and Accountability Act (HIPAA) compliance and is commonly required for handling other forms of sensitive information. It is expected practice in the health care industry.  As a health care professional, you will be required to take similar steps to protect patient and other sensitive information.

MUST I ENCRYPT MY PERSONAL LAPTOP?
Yes.  All faculty, staff, and students at OU must encrypt any laptop computer that is used as part of University business.  For students, University business includes tasks such as academic assignments, research, and even checking OU email.  All students enrolled in Health Sciences programs must encrypt their laptops.

HOW LONG DOES IT TAKE TO ENCRYPT MY HARD DRIVE?
It takes about 20 minutes to enable the encryption software on a laptop and then up to several hours to complete the encryption. During the encryption process, you can use your computer normally. The encryption process should not disrupt your work, but keep your laptop plugged in and avoid shutting it down or restarting. 

HOW DO I START THE PROCESS?
Your laptop has a native (built-in) encryption program.  You will enable that encryption and then download the program that will confirm your encryption has been completed and remains on your device.  Visit https://www.ou.edu/ouit/studentencryption. 

WHAT TYPE OF ENCRYPTION SOFTWARE DOES OU USE?
OU uses Microsoft's BitLocker Drive Encryption for devices running Windows 10/11 Education or Pro or above and Apple's FileVault for devices running Macintosh OS X.  Both encryption solutions are native to the respective operating system and offer significant improvement in system performance.  Mobile devices, such as tablets and smartphones, are also encrypted using native device encryption.

NEED HELP?
If you need further assistance, call IT Service Desk at (405) 325-HELP (4357) or visit itsupport.ou.edu.

 

Canvas

Canvas is the official learning management system of the University of Oklahoma Health Sciences Center (HSC) and Tulsa HSC campuses. 

Canvas provides instructors with the ability to distribute course information, accept assignments digitally, communicate, and have assessments and provide feedback to students.  Students gain access to Canvas courses by official Peoplesoft enrollment. 

Log on at Canvas.ou.edu

Explore the links in the menu to the left to learn more.

**HIPPA, PHI Warning**
  • NOTE:  Do not store any PHI related content in our Canvas system. While Canvas adheres to the strictest standards for keeping information private, there is no such thing as perfect security and Canvas cannot guarantee or warrant the security of any data that is received and stored in Canvas's Cloud.

Support

For course related questions, please contact your instructor. 

For technical issues with Canvas, please contact your instructor and submit an IT Service Request. You may also email Nursing-AcademicTechnology@ouhsc.edu

Responds LockDown Browser

LockDown Browser is a locked browser for use with quizzes in Canvas. It prevents you from printing, copying, going to another URL, or accessing otherapplications during an assessment. If a Canvas quiz requires that LockDown Browser be used, you will notbe able to take the quiz with a standard web browser.

LockDown Browser should only be used for taking quizzes/exams within the Learning Mangement System (Canvas,). It should not be used in other areas of Canvas.

How to Install LockDown Browser

To install Respondus LockDown Browser (LDB) on your computer for use at The University of Oklahoma (all campuses/programs) visit the HELP question mark icon inside Canvas.

How to take a quiz with LockDown Browser in Canvas:

  1. Launch LockDown Browser from your computer.
  2. Using the LDB browser, log in with your OU credentials. (You will now see this article).
  3. Click on this Canvas URL to access your quiz: https://canvas.ou.edu.

Click Here for the Canvas Student (LDB) Quick Start Guide

Respondus Tecnical Support:

  1. Respondus Support is available here: https://support.respondus.com/hc/en-us
  2. A support ticket to Respondus can be submitted here.
  3. Respondus Email Support is available through support@respondus.com.

Please note that while OU IT can provide general support regarding setting up Respondus, questions beyond the initial technical setup of Respondus should be handled by Respondus Support directly.

For more information about Respondus, please visit this article.

 

For course related questions, please contact your instructor. 

For technical issues with Canvas, please contact your instructor and submit an Canvas Service Request. You may also email Nursing-AcademicTechnology@ouhsc.edu

Virtual Desktop (VDI)

Virtual Desktop Interface or VDI, delivers a web-based desktop running Windows. This solution allows you to connect securely to the OUHSC network in an encrypted environment. VDI comes with the entire Microsoft Office Suite and Adobe Reader fully loaded and ready to use. To request access to VDI, click here

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